British Airways travellers' credit card details hacked

Elizabeth Houston
September 10, 2018

BA, part of the International Airlines Group, said late on Thursday financial data had been stolen from potentially hundreds of thousands of its customers who made online bookings in recent weeks.

He said any customers who lose out financially will be compensated by the airline.

There were reports of banks being inundated with calls, leaving account holders in lengthy queues, while some BA customers said they had to have cards cancelled and reissued as a result. The airline said it would manage any claims on an individual basis.

The data watchdog has said it would be making inquiries into the incident.

It's reported that approximately 380,000 customers had their private and financial details stolen from the British Airways website following a data breach.

Anxious customers rushed to social media and helplines after the airline urged anyone who suspected they may have been affected to contact their bank or credit card provider.

The nearly two week long hack did not involve travel or passport details, the airline said, adding that it had launched an urgent investigation into the theft of customer data.

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IAG said BA is "investigating, as a matter of urgency" the cyber hack and has notified the police and relevant authorities.

Some angry travellers complained to Britain's Press Association that they had already noted bogus activity on credit cards that had been used to make British Airways bookings during the time when the breach was undetected. The hack was not discovered until September 5 and has now been resolved, officials said.

We take very seriously the safety of our customer data, "said Alex Cruz, president and executive director of the company".

It was unclear how many people were affected.

Customers' banking information was compromised, but no travel information.

Some 75,000 passengers were left stranded after a glitch forced the airline to cancel almost 726 flights over three days.

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